Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Penrith | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Penrith is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal and medical information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your data.

1. Who We Are

We are Pharmacy Weight Loss Penrith, a regulated online pharmacy serving patients in Penrith and across the UK. As a data controller, we are responsible for the personal information you provide to us when using our services.

2. Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and details relevant to your weight loss treatment
Payment information: Billing details processed securely through our payment provider
Communication records: Messages, emails, and any correspondence between you and our pharmacy team
Technical data: IP address, browser type, and device information collected when you visit our website

3. How We Use Your Data

We use your information for the following purposes:

To assess your suitability for weight loss treatments and provide safe, personalised pharmacy care
To process and dispense your prescriptions, with delivery completed within 1 working day of pharmacist approval
To communicate with you regarding your orders, treatment progress, or clinical queries
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate medical and dispensing records as required by law
To improve the quality and safety of our services

Our lawful basis for processing your data includes the performance of a contract, compliance with legal obligations, and the provision of healthcare services under UK GDPR Article 9, which permits the processing of special category health data for medical purposes.

4. Cookies

Our website uses cookies to improve your browsing experience and ensure our site functions correctly. Cookies are small text files stored on your device. We use:

Essential cookies: Necessary for the website to operate properly
Analytics cookies: To understand how visitors use our site so we can improve our services
Functional cookies: To remember your preferences and personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary and lawful, including:

Delivery partners: To fulfil and dispatch your medication orders
Payment processors: To handle transactions securely
Healthcare professionals: Where clinically necessary or required for your ongoing care
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
IT and platform providers: Who support the operation of our website and clinical systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain your personal and medical records for a minimum of 8 years in accordance with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised staff only.

8. Contact Us

If you have any questions about this privacy policy, wish to make a data-related request, or have concerns about how your information is handled, please contact us:

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours. If you are dissatisfied with our response, you have the right to raise your concern with the appropriate data protection authority in the UK.